Samsung Galaxy Note 7 is not the only smartphone that has overheating problems. Weng Briones, a Samsung Galaxy S7 Edge user from the Philippines, has complained that her handset caught fire for no apparent reasons. She also posted photos on Facebook to report the incident.
We already know that Galaxy Note 7's overheating problems is due to its faulty battery. However, some Galaxy S7 Edge models may also have the same problem. In Briones' posted images, it shows a completely destroyed S7 Edge handset. The user also narrated how the handset started to heat up while her 16-year-old daughter was using it.
Fortunately, Samsung was quick to resolve the issue. Briones said she went to a Samsung outlet to replace her charred S7 Edge handset, and a representative from the company gave a full refund.
"In spite of the unfortunate incident, I am however, impressed by their after-sales support. Much respect to Samsung. Keep safe everyone," Briones wrote on Facebook.
Interestingly, this is not the first Galaxy S7 Edge to go up in flames. Earlier this year, construction worker Daniel Ramirez from Ohio sustained third-degree burns after a Galaxy S7 Edge exploded in his shirt pocket. Ramirez said he bought his handset in New Jersey.
On September 8, Ramirez sued Samsung because of the incident. According to Ars Technica, the complaint includes photos of Ramirez's charred phone and gruesome pictures of the skin grafts and scars on his leg.
For now, Samsung has not yet issued a global recall for Galaxy S7 Edge handset. The company also has not yet released any statement regarding the recent explosion cases.
Meanwhile, Samsung stopped selling the Galaxy Note 7. The company reportedly replaced over 2.5 million units around the globe. It also assured the new, improved smartphones are safe and certified by the government models for users.
When charging, users should not let their device get hotter than about 95 degrees Fahrenheit. It is also important to use the approved wall charger and charge the device in cool, dry place. Furthermore, tech experts advise smartphones users to be aware if their gadget becomes too hot. It might be a sign that their device has battery problem or faulty internal component.
For additional assurance or to give a hot battery a break, it is recommended to have a spare battery in case of emergency.