Some owners of Nexus 6P have reported that their phones have been powering down. Apparently, the problem occurs when the battery life still has around 15 to 40 percent left. Huawei has already been informed of this issue by some users. However, the smartphone maker puts the blame on Google's Android Nougat update.
According to a report by Techaeris, Huawei not only shifted the responsibility to the mobile OS. The company also offered users to flash their phone back to the previous Android Marshmallow version. Affected Nexus 6P owners have gone to Google's Android Issue Tracker to share stories of their phone randomly shutting down.
Most of them said that it usually powers down after the battery percentage hits 15 percent. Though there would be times that it also happens even with 20 to 40 percent battery life left. One particular user [email protected] said that he has been experiencing it "since winter where it's been below 25 degrees Fahrenheit regularly... Please fix this Google! It hairball even when on 60 percent plus!" They also added that when the phone is rebooted, the percentage displayed is more than when it had shut down. Others said that they had to plug in their phones before it actually restarts.
Some users pointed out that they did not encounter such problem until their Android version got upgraded to Nougat. One user [email protected] shared that "it has been happening off and on since 7.0 - right now I am on 7.1.1 and battery was at 15 percent and shut off.... When I restarted the phone was back at 20 percent without me charging it! So put me on the books for this problem as well. Google? Where are you?"
The precise cause of Nexus 6P randomly shutting down is yet to be determined. Both Huawei and Google have to address this issue. Otherwise, disappointed customers might switch to other smartphones if the problem persists.
It should be noted that some iPhone 6s units are also randomly powering down. In fact, Apple issued a battery replacement program for their affected customers. The only difference is the fact that the American tech company said it is caused by the hardware rather than the software.
Apple took action after a consumer protection group in China sent a letter last month amid complaints from Chinese customers of iPhone 6S unexpectedly shutting down. The Wall Street Journal reported that the said iPhones would power down even when the battery life was still at 50 to 60 percent. Customers added that the problem still persisted even when they tried to upgrade to the latest iOS 10 version.